Cancellation & Refund Policy
Cancellation
You can cancel at any time, for any reason. Your plan continues every 4 weeks until you cancel. To stop your next refill, cancel at least 48 hours before your next renewal, through our patient portal or by emailing hello@stavemd.com; a cancellation made later takes effect from the following cycle. No phone call needed.
Refunds
Full refund if not prescribed: if a licensed provider decides treatment isn't appropriate for you, no medication is ordered and you get all of your money back. Weight loss (GLP-1) plans: you pay for your first 4 weeks or your full prepaid plan at checkout. A licensed provider then reviews your answers. If they don't prescribe, no medication is ordered and your payment is refunded in full. Ignite: you pay for your selected pack at checkout. A licensed provider then reviews your answers. If they don't prescribe, no medication is ordered and your payment is refunded in full. Damaged or incorrect items: inspect your medication when it arrives. If it is damaged or is not what was prescribed, contact us right away and the pharmacy will replace it.
StaveMD First Four Weeks Refund Commitment
Applies to eligible new GLP-1 customers purchasing on or after October 23, 2026, when this commitment is shown before checkout. We want you to understand your options before starting care. If your first four weeks with StaveMD aren't right for you, you may request a refund of the amount you paid for that first four-week period, subject to the clear limits below. You do not need to prove a particular weight-loss result to request this refund.
1. Who is covered
This commitment is available once per person, for their first GLP-1 treatment order purchased directly from StaveMD under these terms. It does not restart when you open another account, change medication, change plans, or return after cancellation. It does not apply to Ignite or other non-GLP-1 services. Customers who purchased under an earlier guarantee retain the applicable earlier terms. This commitment does not reduce a refund or other right already promised to them.
2. When to request your refund
Send your request within 30 calendar days after delivery of your first medication shipment, using the carrier's delivery record. If that delivery record is incorrect, contact us so we can establish the actual delivery date. If your medication never arrives, contact us for delivery assistance; the claim window does not begin before actual delivery. You may request a refund during this window without completing all four weeks or buying a refill. The request date is the date we receive your email or portal message, not the date we finish reviewing it.
3. What is refunded
For a monthly plan, the refund is the amount you actually paid StaveMD for your first four-week treatment period, after discounts. Any applicable tax associated with that refunded amount is also refunded. We do not deduct an administrative, payment-processing or restocking fee from this covered refund. Provider review and standard shipping included in your first-period price are not deducted afterward. The commitment does not refund later treatment periods, later refills, or purchases made separately from StaveMD. Those transactions remain subject to the cancellation and refund policy applicable to them and any rights provided by law. If part of the same covered payment has already been refunded, we refund only the remaining balance. This prevents a duplicate refund of the same amount; it does not reduce any separate refund you are otherwise entitled to receive.
4. Prepaid plans
For a prepaid plan, this commitment covers the portion of the discounted prepaid price allocated to the first four weeks, plus any associated tax. The covered dollar amount is shown before purchase and on your order confirmation. That allocation is the amount paid for the prepaid treatment package, after package discounts, divided by the number of four-week treatment periods purchased. A 12-week package has three periods, a 24-week package has six, and a 52-week package has thirteen. We do not reprice the first period at a higher standalone monthly rate when you claim a refund. Rounding is to the nearest cent, without reducing the total refund otherwise due. The rest of the prepaid package is not covered by this first-period commitment. Refunds for canceled, unshipped future shipments are handled separately under the prepaid cancellation terms. This first-period limit does not cancel those rights or allow us to keep payment for services or medication we are otherwise required to refund.
5. How to request a refund
Email hello@stavemd.com or message us through the patient portal. Include your name, the email used for the order, and that you are requesting the first-four-week refund. You may explain what did not work for you, but a detailed explanation is not required. Do not email card details or medical records. We may ask for reasonable account or delivery information needed to identify the order and verify eligibility. You do not need to submit photographs, reach a weight-loss target, purchase another period of treatment, or return dispensed medication. We will acknowledge your request within two business days and provide a written decision within five business days. If essential information is missing, we will identify it during that review; your original request date preserves the deadline. If you disagree with the decision, you may reply to request a second review by a different support lead. For an eligible request, we will issue the refund to the original payment method within ten business days after confirming eligibility. Your bank or payment provider may take additional time to post it. If the original method cannot receive the refund, we will work with the payment provider to arrange an appropriate alternative.
6. Renewals and cancellation
A refund request under this commitment also cancels future automatic renewals. We will confirm cancellation in writing. A refill purchased or processed before your request is not included in this first-period commitment; any refund for that refill is determined under its applicable cancellation terms and legal rights. You do not need to wait for a refund decision to cancel. You can also cancel future renewals without requesting this refund. Cancellation alone does not make every earlier payment refundable.
7. Clinical decisions and other order problems
This is a refund commitment, not a promise that treatment will produce a particular result or that a clinician will prescribe a particular medication. Clinical decisions remain with your licensed provider. Refund eligibility does not require you to continue medication or disregard clinical advice. If the reviewing provider does not prescribe treatment for your initial order, your entire initial payment is refunded under our provider-decline policy, including a full prepaid payment where applicable. That refund is not limited to the first-four-week amount described here. Duplicate or incorrect charges, damaged or incorrect medication, undelivered orders, and other fulfillment problems are handled separately under the applicable order-resolution policy and law. Contact us promptly for help. Nothing here limits a refund, replacement, cancellation or other right required by law, and no refund requires you to waive those rights.
8. Policy versions
We record the version of this commitment presented with your order. Changes apply only to future customers and transactions to which the updated terms validly apply. They do not reduce rights attached to an earlier purchase.
Cancelling a weight-loss plan
You can cancel future renewals through the patient portal or by emailing hello@stavemd.com. There is no cancellation fee. Submit your request at least 48 hours before the renewal date shown in your account so we can stop the next refill before processing. For a later request, we will stop any refill that has not already been committed for fulfillment and confirm the status of any order already in progress. Cancellation takes effect for all subsequent renewals. Payment for a treatment period whose medication has already been ordered is not automatically refundable solely because you cancel. Your first period may qualify for the First Four Weeks Refund Commitment. Provider-decline refunds, order-error remedies and legal rights remain available as described above. For a prepaid plan, cancellation stops future shipments. We refund the allocated discounted amount for each shipment that has not been sent, without repricing delivered periods at a higher monthly rate or charging an early-termination fee. We provide an itemized calculation. These refunds are separate from any eligible first-period refund, without refunding the same amount twice.
Ignite
Cancel any time, for any reason. If treatment isn't working out for you, cancel and we'll refund your most recent 4-week payment in full, even after your medication has shipped, and stop all future refills and charges. You don't need to send the medication back (federal law generally prohibits returning prescription medication once it has been dispensed).
Weight-loss plans purchased before October 23, 2026
If you started a weight-loss plan before October 23, 2026, these terms continue to apply to it. Cancel any time, for any reason. If treatment isn't working out for you, cancel and we'll refund your most recent 4-week payment in full, even after your medication has shipped, and stop all future refills and charges. You don't need to send the medication back (federal law generally prohibits returning prescription medication once it has been dispensed). Prepaid 3-, 6- and 12-month plans: cancel any time and every shipment that hasn't been sent yet is refunded, and no further shipments are sent. The StaveMD Weight Loss Guarantee below can refund more than this.
StaveMD Weight Loss Guarantee
If you take your GLP-1 medication as prescribed and don't lose weight, we will refund every payment you have made for it. To claim: email hello@stavemd.com at any time while you are on the plan, or within 30 days after your last payment. We compare the weight on your intake with the weight on your latest refill check-in, and confirm with your care team that you took the medication as prescribed. Approved refunds go back to the card you paid with within 10 business days. One guarantee per patient. It covers the GLP-1 weight-loss program only.
Questions about which terms apply to your order? Email hello@stavemd.com.